Privacy Policy
Last updated September 2026
This page explains what information Novak collects when you browse, contact us, or make a purchase, and what we do with it.
1. What we collect
- Contact details you give us — email address and Discord username, when you check out, submit an offer, or open a support ticket.
- Order details — items purchased, price, and payment method (Stripe or NOWPayments).
- Basic technical data — IP address and browser info, used only for fraud prevention and order security.
- Locally-stored preferences — your cart and account listings you're viewing are kept in your browser's local storage, not on our servers.
2. What we don't collect
We never ask for your Steam password, and we never collect card numbers directly — card payments are handled entirely by Stripe, and crypto payments by NOWPayments. We don't see or store your full payment details.
3. How we use it
- To process and deliver your order.
- To respond to support tickets and offers.
- To prevent fraud and duplicate/abusive orders.
- To notify our team internally (including via a private Discord channel) when a new order, offer, or ticket comes in.
4. Who we share it with
We share only what's necessary to complete a transaction: your order details go to Stripe or NOWPayments to process payment. We do not sell your information to advertisers or third parties.
5. How long we keep it
Order and support records are kept as long as reasonably needed for delivery, disputes, and our own records. You can ask us to delete your contact information once an order is complete and out of any dispute window.
6. Your choices
You can clear your locally-stored cart/browsing data anytime from your browser settings. To request a copy or deletion of the information we hold about you, reach out through Support.
This page is a plain-language summary of our practices and is not formal legal advice.