Refund Policy

1. Covered by our 7-day clean guarantee

• The account was banned (VAC, game, or trade ban) at the time of delivery.
• Login credentials didn't work and we couldn't restore access within a reasonable time.
• A skin/item's listed details (wear, float, type) were materially inaccurate.

In these cases, contact Support within 7 days of delivery with your order number. We'll replace the item, or refund you, at our discretion.

2. Not covered

• Any ban or suspension that happens after delivery, once the account was confirmed working and in your control — this is the platform risk described in our Terms.
• Change of mind after a working account or item has been delivered.
• "Make an Offer" deals — refund terms for offer-based sales are agreed individually on Discord before payment, since price and terms are negotiated case-by-case.
• Loss of access caused by you changing the account's recovery email/phone insecurely, reusing a leaked password, or otherwise failing to secure the account after delivery.

3. How refunds are paid

Refunds are returned to the original payment method. Card refunds via Stripe are usually visible within 5–10 business days depending on your bank. Cryptocurrency payments via NOWPayments are refunded in the same cryptocurrency at current market rate — crypto transactions are irreversible once sent, so double-check your details before paying and reach out immediately if a payment goes wrong.

4. Chargebacks

Please contact us before opening a chargeback or payment dispute — most issues are resolved faster through Support directly. Chargebacks filed in bad faith after a confirmed working delivery may result in your account being suspended from future purchases.

5. How to request one

Open a ticket from your dashboard with your order number and a description of the issue. We aim to respond within 24 hours.